- We ship UPS, FEDEX, DHL or Canada Post, depending on the item, weight, and destination.
- At this time we are not offering international shipping outside of Canada.
- We ship every day, Monday through Friday.
- We ship your order within 2-3 business days upon payment approval (this does not include the postal transit time).
- Please contact us prior to placing your order if you need to receive your shipment by a specific date.
- If you’re placing a rush order, write us a quick note at firstname.lastname@example.org before you checkout, and we’ll do our best to meet your timeline.
- We ship plastic free using biodegradable/compostable packaging and paper tape.
- Please feel free to email us at email@example.com with any questions about your order.
Return & exchange policy
- If you are not 100% satisfied with your purchase, please notify us at firstname.lastname@example.org, we will be happy to be of assistance and we’ll do our best to help you get the most out of it!
- Any damages or discrepancies must be addressed within 3 days of receiving it.
- All returned items must be in their original condition and packaging it was received and must be unused.
- Refunds will not be issued if products show any signs of usage and are subject to a restocking fee.
- We will contact you once your return has been received and processed.
- Please note you will be responsible for all shipping costs incurred and the cost of return shipping will be deducted from your refund.
- To ensure delivery, we ship all packages with a tracking number.
- Please note we are not responsible for stolen packages after they have been tracked and delivered. For lost packages, please kindly file a claim with the appropriate postal service.
- We stand behind our products and will do everything we can to ensure you have a positive Nature’s Vibes Only experience.